Making an Enquiry or Complaint

If you need help

You can contact us by telephone on 03330 436 710 to discuss the operation of your Electrical Item with one of our advisors. The assistance provided by our advisors will be based on the information available to you in the Product Support area of the Online Service Centre.

If our advisor is not able to assist you, and you are still having problems with your Electrical Item, we can arrange a call back from one of our Technical Engineers. Our Technical Engineers have more knowledge and expertise in relation to the operation of your Electrical Item and will aim to help you resolve your issues without you needing to make a service request.
Our telephone lines are open Monday to Friday 9am - 8pm and Saturday 10am - 4pm.